object of the contract
These General Conditions have as their object the purchase of products and services, carried out remotely via computer network at "ecommerce.agostinimandello.com" belonging to Agostini SRL, with registered office in Via state, 60, 23826 Mandello del Lario ( LC), P. VAT. 02194350134 and owner of the site http://www.agostinimandello.com. Every purchase transaction will be governed by the provisions of Legislative Decree no. 185/99 and, as regards the protection of confidentiality, will be submitted to the rules laid down in Law no. 675/96 and subsequent amendments.
Acceptance of the general conditions of sale
The contract between Agostini SRL and the Client shall be concluded with the acceptance of the order by Agostini SRL. This acceptance is automatic. By placing an order in the manner provided, the Customer declares to have read all the information provided to him during the purchase process, and accept the terms and conditions and payment below.
If the customer is a consumer (ie a person who buys goods for purposes not related to his profession), once the purchase procedure will print or save an electronic copy but keep these general conditions of sale , in compliance with the provisions of art. 3 and 4 of Decree No. 185/1999 on distance selling and, as regards the protection of confidentiality, will be submitted to the rules laid down in Law no. 675/96 and subsequent amendments.
The customer is not entitled to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by lack of acceptance, even partial, of an order. For each order placed, Agostini SRL will invoice or the delivery of the material, sending it attached to the merchandise. For the issuance of the invoice, to the information provided by the Customer. No change in the bill will be possible after the issuance thereof.
The availability shown in www.agostinimandello.com site is intended for non-binding Agostini SRL as the quantity shown may not match the actual inventory in stock in the warehouse or supplier for items with availability 2/4/6 days. Agostini SRL will cancel orders which are present in articles that do not succeed in finding within a reasonable time by giving notice via email to the customer. Any delays in the order (10 days for the end customer and 30 days to the professional client) provide to the Customer the option to cancel your order.
How to purchase
The Customer may only purchase products in the electronic catalog of agostinimandello.com when placing your order and viewable online at internet http://www.agostinimandello.com, as described in the relevant information sheets. The order can be made online or by fax. It is understood that the picture accompanying the description of a product may not be fully representative of its features but differ in color, size, and accessories in the picture. All support information for purchase are intended as generic information, not to the real characteristics of a single product.
The correct order is confirmed by Agostini SRL by a reply by e-mail, sent to the email address supplied by the customer. This confirmation message will contain date and time of the order and a 'Order Number', to be used in any further communication with Agostini SRL. The message will include all data entered by the customer who agrees to verify the correctness and communicate any corrections, as described in this document.
In the case of non-acceptance, Agostini SRL send timely notice to the Customer. For any complaints please contact us via e-mail to firstname.lastname@example.org, by telephone at 00390341735448 or by mail by writing to state Agostini SRL SRL Via 60 23826 Mandello del Lario (LC)
Right of withdrawal
Pursuant to art. 5 DL 185/1999, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form to Agostini SRL a reference to VAT ), is entitled to withdraw from the purchase contract for any reason, without explanation and without penalty, except as described in the following paragraph. To exercise this right, the customer must send Agostini SRL a notice to that effect within 10 working days from the date of receipt of goods. Such notice shall be sent by registered letter with acknowledgment of receipt, addressed to:
60 State Street
23826 Mandello del Lario (LC)
or by telegram or fax (No. 00390341735727) sent within the said period of 10 days, followed by a confirmation by registered letter with acknowledgment of receipt, MUST be sent within 48 hours. Upon receipt of such notice of withdrawal, Agostini SRL will quickly inform the customer instructions on how to return the goods which must reach within 10 days from Agostini SRL.
The right of withdrawal is subject to the following conditions:
The products must not be used and / or worn, the packaging must be intact. The law applies to product purchased in its entirety, the merchandise must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ...) to limit damage to the original package, we recommend, when possible, to put it in another box, showing the RMA number (return authorization number) should be avoided in all cases the attachment of labels or tape directly on the original box product, according to the law, the shipping costs for return of the goods shall be borne by the customer, the shipment until the certificate of receipt in our warehouse is under the responsibility of the customer, in case of damaged goods during transport, Agostini SRL will notify the customer (within 5 working days of receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured), in this case, the product will be made available to the customer for his return, while canceling the request for withdrawal; Agostini SRL is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments to its arrival at the warehouse, the product will be inspected for any damages not caused by transport.
If the package and / or original packaging are damaged, Agostini SRL will deduct from the refund due to a percentage not exceeding 10% of the same, as a contribution to the costs of restoration. Without prejudice to any repair costs for damage to the original, Agostini SRL will reimburse the customer for the amount already paid as quickly as possible and in any event within 30 days of the request for withdrawal, by transfer of the amount charged to the credit card or by bank transfer.
In the latter case, the Buyer shall promptly provide to the bank on which to obtain a refund (ABI - CAB - Account of the invoice). The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where Agostini SRL finds: the lack of external and / or internal packaging, the absence integral elements of the product (accessories, cables, manuals, parts, etc..), the product is damaged for causes other than its transport.
In case of forfeiture of the right of withdrawal, Agostini SRL will return to sender the property purchased by charging the same shipping costs.
The manufacturer's standard warranty is provided in the manner described in the documentation included in the packaging of the product. If, as a result of intervention by an Authorized Service Center, the defect is not covered by the manufacturer's standard warranty, the customer will be charged for any costs of verification and restoration required by authorized, and the transportation costs, if supported by Agostini SRL. The guarantee of 24 months in accordance with Decree 24/02 applies to products that present a conformity defect, provided the product is used correctly, in accordance with its intended use and as provided in the technical documentation. This guarantee is for private consumption (a person who buys goods for purposes not related to his professional activity, or making a purchase without indicating in the order form a reference to VAT). In case of lack of conformity, Agostini SRL shall, at no cost to the customer, the restoration of conformity by repair / replacement or reduction of the price, until the termination of the contract. If, as a result of intervention by an Authorized Service Center, the defect does not result in a lack of compliance with the Legislative Decree 24/02, the customer will be charged for any costs of verification and restoration required by authorized, and the transport costs if incurred by Agostini SRL. In cases where the application of safeguards providing for the return of the product, the product must be returned by Customer (at its expense) in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables , etc ...), to limit damage to the original package, we recommend, when possible, to put it in another box should be avoided in all cases the attachment of labels or tape directly on the original product packaging.